Families
Your club controls who has an account and which teams you can see. If you cannot sign in, or you need access to a team, ask your club’s administrator first. They can fix most things in a minute.
Coaches and club staff
Tell us the team, the match and what you saw. If it happened during a live match, include the time. A screenshot helps, but please crop out anything that is not needed.
Video problems
Use “Report a video problem” in the app. It sends us the match and time automatically.
Privacy requests
To see, correct or delete information about you or your child, write to the same address. We may need to confirm who you are, and we may route the request through your club, which decides how its members’ information is used.
What to include
- Your name, club and team
- The device and browser or app version
- What you expected and what happened
Please do not email passwords or payment details.